Shipping Policy

Last updated: November 2, 2026

Every DEMON Arts lamp is handcrafted after you place your order — it is not pulled from a warehouse shelf. This page explains, step by step, how long that takes, what shipping costs, and what to do if something goes wrong on the way to you.

Quick summary

Shipping cost	$15.00 per order in the United States · $19.00 per order for international orders — however many items you order
Production time	7–15 days
Shipping time	1–3 weeks after your order ships
Estimated total	about 2–5 weeks from order to delivery
Tracking	Emailed to you as soon as your order ships
Changes to your order	Within 24 hours of placing it

1. Delivery address

We ship to the delivery address you enter at checkout. The shipping options and cost available for your address are shown at checkout before you pay.

2. How long it takes

Your delivery time has two parts: the time we need to make your lamp, and the time the carrier needs to bring it to you.

Step	What happens	Time
1. Production	Your lamp is handcrafted, cured, finished, tested and carefully packed.	7–15 days
2. Shipping	The carrier delivers your package to your address.	1–3 weeks
Total	From the day you order to the day it arrives.	about 2–5 weeks

These times are estimates, not guarantees. If you need your lamp by a certain date — for a birthday or a holiday, for example — please order early and allow the full estimated time.

3. Shipping cost

Shipping is a flat rate per order, based on where your order is going:

Destination	Shipping per order
United States	$15.00
International (outside the US)	$19.00

The rate does not change with the number of items or the size of the lamps you order: one lamp or five lamps, you pay shipping once. The shipping cost is always shown at checkout before you pay.

4. Order tracking

When your order leaves our workshop, we send you a shipping confirmation email with your tracking number and a tracking link. Please note:

Tracking can take a few days to show movement after the label is created. This is normal.
If you cannot find the email, please check your spam or promotions folder, then contact us with your order number.
If your order contains several items, they may arrive in separate packages on different days. You will not be charged extra shipping for this.

5. Please check your address

Please review your shipping address carefully at checkout. You are responsible for providing a complete and correct address, including any apartment or suite number.

Spotted a mistake? Email us at support@demonarts.com within 24 hours of placing your order and we will update it.
After 24 hours, your lamp is already in production and we may not be able to change the address. Once the package has shipped, we cannot redirect it.
Returned because of an incorrect or incomplete address? We will gladly send your order again for a $6.95 reshipping fee.

6. Delays

We do our best to deliver every order on time, but delivery can occasionally take longer because of carrier delays, severe weather, holiday peaks or other events outside our control.

If we are unable to ship your order within the estimated production time, we will email you and give you the choice of a new estimated ship date or a full refund for the items that have not shipped.

7. Tracking not moving or package lost

If your tracking has not updated for more than 15 days (United States) or 25 days (international), contact us with your order number. We will check with the carrier and, if the package cannot be found, send you a free replacement or a full refund — whichever you prefer.

8. Marked as delivered, but not received

If your tracking says "Delivered" but you cannot find your package:

Check around your property: porch, mailbox, back door, garage and with building reception.
Ask household members and neighbors whether they took it in.
Wait one more day — carriers sometimes mark a package as delivered shortly before it actually arrives.
Still missing? Email us at support@demonarts.com with your order number and we will help you with the next steps.

9. Damaged in transit

We pack every lamp carefully, but if your order arrives damaged, please email us within 30 days of delivery with your order number and clear photos of the outer box, the shipping label, the inner packaging and the damaged item. We will send a free replacement or a full refund, and you do not need to send the damaged item back. See our Return & Refund Policy for details.